It was the French – yeah, right

I, like everybody else, got the following email from amazon:

"This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future."

Furthermore they say according to a post at seattlepi.com that it was a mistake by a guy from amazon France that caused all this. Strange, because

  • NOT all countries were affected by this. On amazon.de you could still find books in question. with an all departments search
  • why didn’t this effect books that deal with homosexuality, but from a different angle, like "A parent’s guide to preventing homosexuality" or "You don’t have to be gay"
  • how come one single guy in France can do something that affects all of amazon worldwide, when obviously he has no clue about what he was doing? Haven’t they got any security measures to prevent this?

Another link to an interesting insider’s look at seattlepi.com.

I still haven’t heard from amazon.de. They should be aware of that problem since "This problem impacted books not just in the United States but globally". But then again, it didn’t.

1 Comment Write a comment

  1. Rikki, you raise some great questions. It’s amazing that Amazon has not said anything more than the brief email. For such a huge company, it’s a pretty unimaginative and unsatisfying response to the lingering questions.

    Reply

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